Reviews & reputation
Med Spa Reputation & Review Management
Patients trust reviews almost as much as a friend’s recommendation, and Google uses them to decide who ranks. We help your med spa earn more 5-star reviews, respond professionally and protect your reputation.
- 100% med spa focus
- One med spa per market
- Compliance-aware content
- Reporting on booked consults
The short answer
What is med spa reputation management?
Med spa reputation management is a system for consistently earning genuine reviews from happy patients, responding to every review the right way, and monitoring what people say about your clinic across Google, Yelp, RealSelf and social media.
For aesthetic clinics, reviews do double duty: they are a top local ranking factor, and they are often the deciding factor when a patient compares two injectors in the map pack.
Why it matters for med spas
- Review count, rating and recency influence local rankings
- Reviews that mention treatments help you rank for them
- A single unanswered negative review can cost bookings
- Responses must protect patient privacy
The problem
Why great clinics still have weak reviews
Happy patients rarely leave reviews unless you make it easy.
No consistent ask
Staff forget to ask, or ask at the wrong moment.
Clunky process
Patients will not search for your profile to leave a review.
Unanswered reviews
Silence on negative reviews looks careless to future patients.
Privacy mistakes
Responses that confirm someone is a patient create HIPAA risk.
What you get
What our review management includes
More reviews, better responses, less work for your team.
Automated review requests
SMS and email requests sent at the right time after an appointment.
Compliant review flow
Every patient gets the same chance to leave a review, no “review gating”.
Response management
Professional, privacy-safe replies to every review.
Negative review playbook
A calm process for handling complaints and recovering trust.
Multi-platform monitoring
Google, Yelp, Facebook, RealSelf and more in one place.
Review content on site
Showcase real reviews on treatment pages with proper schema.
Staff training
Simple scripts so your team asks for reviews naturally.
Monthly reporting
Reviews earned, rating trend and keywords patients mention.
How we work
How it works
Set up in days, compounding for years.
Audit
We review your ratings, volume and responses against competitors.
Set up
Connect your booking system and launch automated requests.
Respond
We draft or post responses within agreed timelines.
Showcase
Add real reviews to your website and Google posts.
Improve
Monthly insights on what patients love and what to fix.
Treatments we optimize for
Built around the treatments that drive your revenue
Every plan maps keywords and pages to the services you actually want to sell, not generic “spa” terms.
FAQs
Frequently asked questions
Can I offer discounts for reviews?
No. Offering incentives for reviews violates Google’s policies and FTC guidance on endorsements. We build review volume through timing and convenience instead.
What is review gating?
Review gating means only asking happy patients to leave public reviews while filtering unhappy ones. Google prohibits it, so we use a compliant flow that gives every patient the same opportunity.
How should I respond to a negative review?
Stay calm, thank the reviewer, do not confirm they are a patient or discuss treatment details, and invite them to contact the clinic directly. We provide templates for common situations.
Can fake or defamatory reviews be removed?
Reviews that break platform policies can be reported. We help document and flag them, but platforms make the final decision.
Related services
Services that work best alongside this one
Free · No obligation · 1 to 2 business days
Get Your Free Med Spa SEO Audit
We review your website, Google Business Profile and top local competitors, then send you a clear plan showing which treatments you can rank for and what it will take.
- Ranking and keyword-gap report for your top treatments
- Google Maps and Business Profile review
- Technical, speed and mobile check
- A prioritized 90-day action plan, yours to keep